This Privacy Policy outlines how personal information is collected, processed, retained, and protected by www.coretilefill.com when managing and delivering custom tile grouting services to clients in Europe.

Data Controller Information

The data controller responsible for personal information processed through this website is www.coretilefill.com .

Contact Email: grout@coretilefill.com

Telephone: +61 404611105

Postal Address: 40B Walderton Avenue, Balga, WA 6061, Australia

Collection and Processing of Personal Data

Personal information is collected solely to facilitate the arrangement, delivery, and management of custom tile grouting services. Collected data may include full names, billing and service delivery addresses, email addresses, telephone numbers, and communication records.

Data processing occurs strictly on lawful grounds, including the performance of service contracts, compliance with legal obligations, and legitimate operational requirements associated with service delivery.

Payment Processing

All payment transactions executed on www.coretilefill.com are handled via Stripe as the designated third-party payment processor. Payment information, including payment card details, is submitted directly to Stripe for processing. www.coretilefill.com does not store or process payment card credentials on its local systems. Payment information is managed in accordance with regulatory data standards established by Stripe.

Data Retention Framework

In accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and the European General Data Protection Regulation (GDPR), personal data is retained only for as long as necessary to fulfil the primary purposes of collection, including the completion of requested custom tile grouting services.

Transaction records and associated personal data are retained for a statutory period of up to seven (7) years to satisfy mandatory tax, financial reporting, and accounting obligations under Australian statutory laws. Upon the expiration of legal retention windows, personal data is permanently deleted or anonymised.

Individual Data Rights

Clients located within European jurisdictions and Australia possess statutory rights regarding their personal data under applicable data privacy frameworks, including:

The right to access and receive copies of personal data held.

The right to request rectification of inaccurate or incomplete records.

The right to request erasure of personal data where statutory grounds permit.

The right to request restrictions on specific processing activities.

The right to data portability.

To submit a request regarding personal data rights, please contact grout@coretilefill.com.

International Data Transfers

As operations are managed from Australia and serve clients situated in Europe, personal data may be transferred across international borders. Appropriate administrative measures and standard contractual data protection provisions are implemented to safeguard personal data during transfer and processing.