This Refund Policy governs the conditions under which refunds are processed for the custom tile grouting services provided by www.coretilefill.com to our clients in European jurisdictions.
- One-Off Service Nature
All transactions processed on www.coretilefill.com are single, one-off purchases for bespoke tile grouting services. These transactions do not involve recurring charges or physical goods requiring shipping logistics. - Waiver of the 14-Day Right of Withdrawal
In strict accordance with European consumer rights directives regarding bespoke and immediate service performance:
Explicit Consent: By completing a transaction and submitting a request for our custom tile grouting services, the client explicitly requests the immediate commencement of the service delivery.
Waiver of Rights: The client explicitly acknowledges and agrees that once the execution or delivery of the service has commenced, the client fully waives and forfeits their statutory 14-day right of withdrawal (cooling-off period) and any associated “no-questions-asked” return or cancellation privileges.
- Circumstances for Refund Consideration
As the services provided are customised to individual requirements and executed upon order confirmation, refunds are strictly limited and will only be considered under the following specific circumstances, aligned with mandatory provisions under Australian Consumer Law and corresponding European statutory consumer protections:
Service Unavailability: A refund will be issued if we are fundamentally unable to deliver the requested custom tile grouting service through our own operational fault.
Major Discrepancy: A refund or service adjustment may be arranged if the final delivered service deviates materially from the agreed bespoke specifications submitted during the order process.
Order Cancellation Prior to Commencement: A full refund is available only if a written cancellation request is received at grout@coretilefill.com before any preparatory or execution work for the requested service has commenced.
- Processing of Refunds
Approved refunds are processed exclusively back to the original payment method utilized during the initial transaction. We cannot process refunds to alternative accounts or via different payment mediums. Please allow standard banking processing times for the refunded amount to be reflected in your account balance following our formal confirmation of the refund. - Statutory Consumer Guarantees
This policy operates alongside and does not exclude or limit any non-excludable statutory rights or consumer guarantees afforded to the client under the mandatory consumer protection laws of Australia or the client’s European country of residence. - Contact and Enquiries
All requests regarding order amendments, cancellations, or refund queries must be submitted in writing to our official channels:
Contact Email: grout@coretilefill.com
Telephone: +61 404611105
Postal Address: 40B Walderton Avenue, Balga, WA 6061, Australia